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You end up with three itemised costed documents: The rental agreement when you collect the car, the estimate of rental charges when you return the car, an invoice, but you have to request the invoice after the event. At no time was it explained that these additional items would attract significant percentage additional costs based on the total hire charge. My card will be further charged for the tolls I incurred. VAT) was for the hire of the automated toll device fitted in the car. It now transpires that the payment of EUR11.90 (EUR14.64 Inc. VAT) A further optional addition that was miss-sold was the upfront payment for automated toll charges I understood this to be a daily charge that prepaid all toll charges.
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On top of this, again as a result of these ’extras’, there is a Vehicle Registration Fee to pay, again because it is a percentage of the total hire cost, in my case this was EUR23.59 (EUR29.01 Inc. In my case it was deemed to be a Premium Location Fee EUR23.59 (EUR 29.02 Inc.
On my return to UK and checking with Avis to find out when this would be refunded I was advised that this is not the case and you pay the fuel upfront fee to save you having to fill the tank before you return the car! You get nothing back! Then to crown all as a result of these ‘extras’ there is a Surcharge Amount to pay because this is a percentage of the total hire cost, in fact it is 13%. I returned the car with the tank half full. VAT for the Peugeot 308), when I returned the car the tank would be topped up and I would be credited at EUR0.98 per litre, I understood this to mean that I only paid for the fuel used.
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The cars are supplied with a full tank during the hard sell, it was understood that if I accepted the ‘Fuel Upfront’ option (which is charged anyway EUR72.40 Inc.
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VAT It also becomes clear that roadside assistance plus is recommended essential in Portugal, this cost is a further EUR25.20 plus VAT 23%: Total EUR31.00 Inc. VAT at 23% There is also a mandatory charge of EUR1.55 per day plus VAT to cover the windscreen for 7 days this will total EUR13.35 Inc. To reduce this to zero is EUR16.60 per day for the car plus VAT, for 7 days this will be EUR142.93 Inc. BA Voucher states Inclusions: Airport/City/Other Surcharge Local Tax Vehicle Registration fee Theft Protection Additional Protection Insurance Collision Damage Waiver Unlimited Mileage Great value I thought – not so! During the hard sell at the arrival Airport it becomes clear that there is an excess of EUR2100 for any damage. Car booked through BA for rental from Faro Portugal. My disappointing Avis experience May 2017. We will no doubt have little recourse with Avis as we have little proof of the whole thing, but next time will pay more with Hertz or anyone else to avoid this company. Incompetent at best, criminally corrupt at worst. (We had just filled the tank to the brim). On return to the UK we received photo's by e-mail - He had taken a photo of the fuel gauge - which must have been with the engine power off to make it look empty - it was off the bottom of the red line. On return, the receiver within 20 seconds had found the most minor of scratches on the front bumper (like he almost knew where it was going to be) that was obviously old damage but we had no way to prove it - at least we had bought insurance back in the UK that I hope will cover the Euro 255 charge for damage that I will bet never gets repaired, as it is barely noticeable.
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It also appears we have paid for the upgrade on return to England and checking the paperwork with a fine toothcomb! It was dark, it was getting late we were all very tired, thirsty and hungry and in all the fluster we did not scan every inch of the car for damage but on inspection it looked o.k. Not being fluent in Spanish it appears she had accidentally agreed to pay for the fuel in the tank in full thinking she was agreeing to return the car with a full tank. So we went to the office in the car park and after another long wait we we offered the keys to a VW Touran 7 seater. The estate car we had booked and paid for was unavailable so in theory we were 'upgraded' to an Audi - on arrival to the car park the key we had been given opened what I think was a Vauxhall Corsa parked where we were told to go.
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After a 2 hour wait, because the electronic system was up the creek, my wife, who was the named driver went to the 'premium' queue and pointed out me in a wheelchair and two small kids. I think we were had by staff in Malaga Airport.
Well AVIS MALAGA were awful, verging on criminal in my opinion.
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